At Elegance Tiles, we aim to make your Click & Collect experience smooth and efficient.
Please review the following terms and conditions before arranging your collection.

Pallet Requirements for Larger Orders

For safety and handling purposes:

– Any order over 10sqm will be packed on a pallet.

– Palletised orders will be loaded via forklift by our warehouse team.

– These orders must be collected in a suitable vehicle, such as:

 – a ute

– a trailer

– a vehicle capable of safely transporting a pallet

Customers are responsible for ensuring their vehicle is appropriate for collection.

Collection Bookings

To ensure your order is prepared and ready on arrival:

– All Click & Collect orders require a booked collection time.

– Please wait for your store to confirm that your order is ready for pick-up.

– Collection bookings help us manage warehouse workflow and minimise wait times.

Collection Times

Click & Collect hours vary by store.

– Please refer to your selected store’s page for their specific collection times and availability.

– Stores may have different hours on weekends or public holidays.

Important Notes

– You may be asked for proof of purchase when collecting your order.

– To avoid delays, please ensure your vehicle meets loading requirements.

– If someone is collecting on your behalf, please notify the store in advance.