At Elegance Tiles, we aim to make your Click & Collect experience smooth and efficient.
Please review the following terms and conditions before arranging your collection.
Pallet Requirements for Larger Orders
For safety and handling purposes:
– Any order over 10sqm will be packed on a pallet.
– Palletised orders will be loaded via forklift by our warehouse team.
– These orders must be collected in a suitable vehicle, such as:
– a ute
– a trailer
– a vehicle capable of safely transporting a pallet
Customers are responsible for ensuring their vehicle is appropriate for collection.
Collection Bookings
To ensure your order is prepared and ready on arrival:
– All Click & Collect orders require a booked collection time.
– Please wait for your store to confirm that your order is ready for pick-up.
– Collection bookings help us manage warehouse workflow and minimise wait times.
Collection Times
Click & Collect hours vary by store.
– Please refer to your selected store’s page for their specific collection times and availability.
– Stores may have different hours on weekends or public holidays.
Important Notes
– You may be asked for proof of purchase when collecting your order.
– To avoid delays, please ensure your vehicle meets loading requirements.
– If someone is collecting on your behalf, please notify the store in advance.






