Online Returns Policy

CHANGE OF MIND

Elegance Tiles will allow change of mind refunds within 30 days of purchase. Return freight to our Laverton warehouse will have to be arranged and paid by the customer. Elegance Tiles will charge a 20% restocking fee on all change-of-mind returns. Returns can only take place if the batch is currently in stock in our Laverton warehouse. Goods have to be in original packaging and in good condition. 

* Special ordered goods cannot be returned. 

 

FAULTY OR DAMANGED GOODS

Elegance Tiles will offer a full refund for any damaged or faulty items inclusive of freight costs. 

 

If you have any issues or concerns with your order please email sales@elegancetiles.com.au 

 

Talk to an Expert

We can discuss your project any way you like.

Hello!

Proceeding to payment means your order will be finalised in our system

Before you CLICK confirm:

  1. You've ordered your samples & seen the product
  2. You've double-checked your measurements
  3. Extra tiles will mean a new order
  4. Account for 10% wastage
  5. You've read our returns & exchange policy

Woohoo you're ready to tile!

The Elegance Tiles Team

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General enquiry form

We can discuss your project any way you like.

How to order samples

Want to see how our tiles will look in your home?

We’ll deliver up to 6 sample tiles directly to your door for only $9.

Want to see how our tiles will look in your home? We’ll deliver up to 6 sample tiles directly to your door for only $6.

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1. Order sample

Simply view any tile from our range and select ‘Order Sample’

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2. Go to checkout

Add more samples (up to 6) to complete the set, or go to checkout to complete your sample order

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3. Receive samples

Samples will be sent to your address within 7-14* business days

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3. Receive your refund

Use your samples to help you decide, then recieve a full refund when you purchase your tiles

Please select a state

6 samples for $9 Order samples

Select Wishlist

Select Wishlist you would like to add product to: