We want you to feel confident when purchasing from Elegance Tiles online.
Please read the following returns conditions carefully, as they apply to all full-tile online orders.

Change of Mind Returns

Elegance Tiles accepts change of mind returns within 30 days of purchase, subject to the conditions below:

Return freight to our Laverton North warehouse must be arranged and paid by the customer.

● A 20% restocking fee applies to all change-of-mind returns.

● Returns can only be processed if the same batch is currently in stock at our Laverton warehouse.

● Goods must be returned in:

○ their original packaging,

○ full, unopened boxes, and

○ resalable condition.

Please note:

Special-order goods cannot be returned under any circumstances.

Faulty or Damaged Goods

If your order arrives damaged or contains faulty items, Elegance Tiles will:

● Provide a full refund, and

● Cover all associated freight costs.

We may request photographs of the issue to assist with processing your claim quickly.

Need Assistance?

If you have any questions or concerns about your order, please contact our team:

📧 sales@elegancetiles.com.au

We’re here to help ensure your experience with Elegance Tiles is smooth and enjoyable.